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Event Prop & Statue Rental FAQs
FAQs
Find answers to frequently asked questions about life-size statue rentals, event props, delivery, setup, service areas, booking policies and custom orders. Luxury Statues serves Toronto, Niagara, Hamilton, the GTA and communities throughout Ontario.
Statue & Event Prop Rentals
Browse our online rental catalogue and select the items you are interested in. Submit a rental request with your event date, location and contact information. Our team will confirm availability, delivery requirements and final pricing before your reservation is completed.
Our items are priced as daily rentals, but we also offer weekly and seasonal rentals.
Our rental collection includes life-size animals, dinosaurs, themed characters, Christmas and Halloween décor, Candyland props, thrones, archways, claw machines and complete display packages. Availability varies according to the event date and location.
Yes. We provide event props and life-size statue rentals for corporate events, festivals, municipalities, shopping centres, hotels, weddings, film and television productions, theatrical sets, retail displays and private celebrations.
Many of our rental items are suitable for outdoor use, but restrictions vary by product. Check the individual product listing or ask our team to confirm whether an item is weather-resistant, covered-outdoor only or intended exclusively for indoor use.
Customers must follow all placement, anchoring and weather instructions provided by Luxury Statues.
Sitting, standing or climbing on rental items is prohibited unless the product is specifically identified as a sit-on or interactive prop.
Delivery, Setup & Service Areas
We provide statue and event prop delivery throughout Niagara, Hamilton, Halton, Toronto, the GTA and select communities across Southwestern Ontario.
Tier 1 includes Niagara, Hamilton and Halton. Tier 2 includes the GTA and select communities within Waterloo, Wellington, Brant, Haldimand, Norfolk, Oxford and the London area.
We can also accommodate qualifying events and productions elsewhere in Ontario. View our Delivery Zones for complete service-area and pricing information.
Yes. We deliver beyond our listed service areas when scheduling and transportation requirements allow. Message us to discuss the available delivery options and receive a custom quote for your location.
Delivery charges are based on the size of the rental order and its destination. Each order is classified by the vehicle and delivery service required.
Current charges for qualifying small orders transported using our pickup-truck service are:
- Tier 1 delivery: $200
- Tier 2 delivery: $400
Larger orders require an appropriate delivery vehicle and are priced according to the delivery chart or a custom quote. Delivery charges include both delivery and scheduled pickup unless otherwise stated on your quote.
For more information refer to our Delivery Zones.
Standard delivery includes transportation to and scheduled pickup from a safe, accessible ground-level entrance or loading dock.
Stairs, elevators, restricted access, extended carrying distances, timed delivery windows, after-hours service, waiting time or special handling may result in additional charges. All access requirements must be disclosed before the delivery date.
Our Full Service Fee includes professional delivery coordination, on-site setup and placement, plus teardown and pickup following your event.
Full service is complimentary for qualifying small rentals. Mid-sized rentals are subject to a 5% Full Service Fee, while large rentals are subject to a 7% Full-Service Fee. The fee is calculated on the statue rental subtotal.
Complex installations, difficult access or special-handling requirements may require a custom quote.
The delivery location must provide a safe, accessible ground-level entrance or loading dock with suitable vehicle access and parking near the unloading area.
Stairs, elevators, narrow entrances, long carrying distances, restricted loading areas and other access limitations must be disclosed before delivery. Additional labour, equipment or service fees may apply.
Luxury Statues may decline a placement or installation that presents a risk to our team, the rental items, the venue or the public.
Customer pickup is available for rental items. Please note: many pieces are large, heavy or fragile and require trained handling, appropriate vehicles and secure transportation.
Customer pickup is also available for purchased statues.
Timed delivery windows, after-hours service and other special scheduling requests may be available. These services must be arranged in advance and may require an additional fee.
Reservations, Payments & Cancellations
Submit a rental request containing the desired products, event date, venue and delivery information. A product is not reserved until Luxury Statues confirms availability and the required deposit or payment has been received.
Items remain available to other customers until the reservation is formally confirmed.
Event and production rentals require a 25% non-refundable deposit to reserve the selected items and event date.
The remaining balance must be paid by the event or production delvery date. Delivery and setup may be withheld if the account has not been paid.
Date changes may be accommodated based on availability. Contact us as early as possible so we can determine whether the same rental items and delivery services are available for the new date.
Venue changes must be communicated 24 hours in advance of delivery. There is no additional fee for a change in location but additional charges may apply if the new venue is in a different delivery zone or has different access or setup requirements.
Please provide as much notice as possible if you need to cancel or modify your reservation. Event and production deposits are non-refundable if cancelled less than 7 days prior to delivery. Cancellations are not permitted within 24 hours of a daily or short-term rental.
We will do our best to accommodate last-minute requests when inventory, vehicles and staff are available. Rentals requiring delivery within 48 hours may be subject to a $250 rush fee.
Safety, Weather & Damage
Outdoor use depends on the specific rental item and weather conditions. Some items are weather-resistant, some require a covered location and others are intended for indoor use only.
Customers are responsible for providing a safe placement area and following all instructions issued by Luxury Statues. Contact us immediately if high winds, heavy rain, snow, ice or another unsafe condition could affect the rental.
Luxury Statues may change or decline an outdoor placement that could endanger people, property, staff or rental items.
The customer is responsible for rental items while they are at the event location. Major damage, misuse, theft and missing items may be charged at the lower of the applicable repair cost or statue cost.
Inspect the items following delivery and notify us promptly if you notice a problem.
Contact Luxury Statues as soon as possible. Do not attempt a major repair, relocation or modification without our approval.
Purchasing & Custom Statues
Yes. Luxury Statues offers direct sales in addition to short-term and long-term rentals. Browse our purchase catalogue or contact us if you need help sourcing a particular design.
Materials vary by product and may include polyresin, fibreglass, metal and other commercial-grade materials.
Many of our statues are finished and painted by hand. Minor variations in color, shading and detailing are normal and help make every piece unique. Small characteristics associated with the molding and hand-finishing process are not defects.
Yes. We can create new custom designs, modify existing statues or produce custom color variations. The process does require a minimum of 8 months lead time.
A custom project generally takes approximately six to eight months from design through manufacturing, quality control and shipping. Timing varies according to the size and complexity of the design, approval process, production schedule and destination.
We recommend beginning custom projects as early as possible.
Purchased statues vary considerably in size, weight and destination, so accurate shipping costs cannot always be calculated automatically during checkout.
After receiving your order, we will obtain an appropriate shipping quote and contact you before shipment. You may also request a shipping estimate before placing your order. For qualifying Ontario orders, personal delivery may be available.
Shipping time depends on product availability, size and destination.
Return authorization must be requested within 14 days of purchase. Approved returns must be in their original condition and are subject to a 20% restocking fee.
Shipping and freight charges are non-refundable, and return transportation is the customer’s responsibility. Contact Luxury Statues and receive approval before returning an item.
Inspect the shipment before signing the carrier’s bill of lading. If the packaging or product has visible damage, ask the driver to record “visible outer damage” on the delivery paperwork.
If inspection is not permitted, ask the driver to record “possible concealed damage.” Refuse the shipment when significant damage is visible and have the reason documented.
Contact Luxury Statues immediately with photographs of the packaging, product and shipping documents so we can review the damage and discuss the next steps.
Still have Questions?
Our team can help you choose rental items, confirm availability, review venue access and prepare a custom delivery quote.